Shipping & Returns
Delivery
Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, credit card verification processes, customs holds & other external third parties are outside of our control.
International Taxes, Duties & Customs Hold
Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us
You will be issued with a credit note for the value of the products purchased only, less any shipping paid.
In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.
Refund policy
Before shipping an item back to us, you must request a return authorisation request from our returns department within 7 days of receiving your order. This will ensure our returns department receive your request, rather than our customer care team. Make sure you include your order number in your email so that we can process your return quickly for you.
NOTE: All return requests should be sent to: info@inqlude.store
WE ACCEPT RETURNS WITHIN 7 DAYS OF RECEIVING THE ORDER
We do not except exchange for the following :
- Products received in a condition other than their original condition
- Products that appear worn or smell of deodorant , tan etc.
- Products that are marked or damaged in any way.
Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.
FAULTY PRODUCT
In the rare instance that you receive a faulty item, we’re here to make it right. Please notify us via email (info@inqlude.store) within 7 days of receiving your order to arrange a return or exchange. We’ll guide you through the process and ensure you're completely satisfied. Your happiness with our products is our top priority!
RETURN POSTAGE
Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.
EXCHANGES
Unfortunately, we do not offer exchanges. Instead, we recommend that you return the package to our Inqlude head office (which will be provided to you via email upon request at info@inqlude.store) within 7 days of receiving the product. Once the return is accepted, you can proceed with a separate purchase for the new item.